Having difficult conversations is part and parcel of being a leader in business. Don’t shy away from it even though it may be hard or uncomfortable. If you’ve got a difficult conversation coming up or you’d had one that could have gone better, watch episode 20 of the MOO vlog to see what you can do to make it a better experience.

My top tips include:
❓ really think about what you want to say
⌚ make sure the time is right
💬 prepare the start of the conversation
🔍 be prepared for them to say something you might have missed
✅ make sure the message is understood