These next few minutes could very well save you at least 50 hours of unproductive time a year!! The best make things look easy. They seem to achieve things with time to spare. Very few people master this.

Summary of key points:
🎯 Set clear & achievable daily goals
📱 Schedule times in the day to reply to calls/emails (responding straight away can set a dangerous precedent)
📪 Disable email pop-ups
️🗣️ Be clear on timelines & manage response expectations with colleagues/clients at the start of a job